A day in the life of a customer support analyst at TSIC

5 Feb 2016

To best describe my role at Teliasonera International Carrier (TSIC), I would draw on the analogy of a...

Customer Experience at the heart of our business…

14 Dec 2015

As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their...

Data privacy in the post-Snowden world

24 Mar 2015

In June 2013, Edward Snowden changed the way many people viewed the Internet, online privacy and even...

Did we really say that to our customers?

20 Feb 2015

I received a panicked phone call from a sales manager today. He told me we had sent out a report saying...

Season’s greetings from Brendan

19 Dec 2014

In the year the web turned 25, “Flappy Bird” was the 6th most Googled term, and a Kickstarter raised...

A passion for purple in Latam

19 Feb 2014

Edison De Leon is TeliaSonera´s own Purple Heart. Now, this is not a rare disease or a military...

Success comes from how customers see us

19 Feb 2014

Have you read Catherine Haslam blog or Ovum’s Wholesale Customer Survey report? Here I share some of the...

Making 2014 easier for you

22 Jan 2014

So, how are your New Year’s resolutions holding up? Mine are still on track, including the one about...

Keeping customers in the core

18 Dec 2013

At TeliaSonera International Carrier (TSIC), customer demand drives our decisions. Nowadays when everyone...

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