A day in the life of a customer support analyst at TSIC
To best describe my role at Teliasonera International Carrier (TSIC), I would draw on the analogy of a soldier on…
Lewis Nchotindoh
Age of the customer
Customer Experience at the heart of our business…
As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their customers’ needs. But for…
Brendan Ives
Data privacy in the post-Snowden world
In June 2013, Edward Snowden changed the way many people viewed the Internet, online privacy and even their government. His…
Mina Naguib
Did we really say that to our customers?
I received a panicked phone call from a sales manager today. He told me we had sent out a report…
Brendan Ives
Season’s greetings from Brendan
In the year the web turned 25, “Flappy Bird” was the 6th most Googled term, and a Kickstarter raised $55,000…
Brendan Ives
A passion for purple in Latam
Edison De Leon is TeliaSonera´s own Purple Heart. Now, this is not a rare disease or a military decoration, it…
Guest Blogger
Success comes from how customers see us
Have you read Catherine Haslam blog or Ovum’s Wholesale Customer Survey report? Here I share some of the communications service…
Neil Johnson
Making 2014 easier for you
So, how are your New Year’s resolutions holding up? Mine are still on track, including the one about getting even…
Brendan Ives
Keeping customers in the core
At TeliaSonera International Carrier (TSIC), customer demand drives our decisions. Nowadays when everyone can access everything from anywhere and through…
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