Our plans for 2021

Whilst the world continues to address the challenges the global pandemic has created, the vaccination programmes now under way offer…

#400G#DDoS#fiber network#IP backbone#RPKI Andrew Haynes

Customer Experience – A Short Guide to Long-Lasting Relations

When you think about network service providers, “superior customer service” might not be the first thing that comes to mind….

#Customer experience#Customer support#CX#Network Services Andrew Haynes

Is being a Utility the new black?

Utility. It’s a dirty word in the telecommunications business. We’re trained from our corporate upbringing to fight against being seen…

#customerexcellence Andrew Haynes