
CEO Blog: Building a Culture of Excellence
When it comes down to choosing a service provider, there are many things to consider – from product features and…
Staffan Göjeryd
When it comes down to choosing a service provider, there are many things to consider – from product features and…
Staffan Göjeryd
We all know what it is like to have a bad customer experience. They can come in many forms, whether…
Andy Everest
While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that…
Johan Ottosson
When you think about network service providers, “superior customer service” might not be the first thing that comes to mind….
Andrew Haynes
Yesterday, at the 21st annual World Communication Awards which took place in London, Telia Carrier won the 2019 Best Wholesale…
Martin Sjögren
As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their customers’ needs. But for…
Brendan Ives
I received a panicked phone call from a sales manager today. He told me we had sent out a report…
Brendan Ives
I have worked with telecommunication since my first summer at university. Starting as a typical service agent for an American…
Mina Naguib
Have you read Catherine Haslam blog or Ovum’s Wholesale Customer Survey report? Here I share some of the communications service…
Neil Johnson
So, how are your New Year’s resolutions holding up? Mine are still on track, including the one about getting even…
Brendan Ives
As you might have heard, I have been appointed as EVP and Head of Eurasia in TeliaSonera as of the…
Guest Blogger
At TeliaSonera International Carrier (TSIC), customer demand drives our decisions. Nowadays when everyone can access everything from anywhere and through…
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