An FAQ doesn’t cut it for customer service
We all know what it is like to have a bad customer experience. They can come in many forms, whether…
Andy Everest
tag: #Customer experience
Standing out through customer experience
While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that…
Johan Ottosson
Customer Experience – A Short Guide to Long-Lasting Relations
When you think about network service providers, “superior customer service” might not be the first thing that comes to mind….
Andrew Haynes
Awarded Best Wholesale Operator – yet again!
Yesterday, at the 21st annual World Communication Awards which took place in London, Telia Carrier won the 2019 Best Wholesale…
Martin Sjögren
Customer Experience at the heart of our business…
As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their customers’ needs. But for…
Brendan Ives
Did we really say that to our customers?
I received a panicked phone call from a sales manager today. He told me we had sent out a report…
Brendan Ives
All in for our customers!
I have worked with telecommunication since my first summer at university. Starting as a typical service agent for an American…
Mina Naguib
Success comes from how customers see us
Have you read Catherine Haslam blog or Ovum’s Wholesale Customer Survey report? Here I share some of the communications service…
Neil Johnson
Making 2014 easier for you
So, how are your New Year’s resolutions holding up? Mine are still on track, including the one about getting even…
Brendan Ives
Brendan Ives appointed new President of TeliaSonera International Carrier
As you might have heard, I have been appointed as EVP and Head of Eurasia in TeliaSonera as of the…
Guest Blogger
Keeping customers in the core
At TeliaSonera International Carrier (TSIC), customer demand drives our decisions. Nowadays when everyone can access everything from anywhere and through…
Guest Blogger
How do we deal with the explosive traffic growth?
During the last couple of months, the traffic growth in our network (AS1299) has been tremendous. So how do we…
Mattias FridströmSubscribe to our blog and keep up-to-date on news, insights and happenings.
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