Tag: Customer experience

On the front line of CX: Vera Skogoreva

31 Aug 2021

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at...

Our Conflict-Free Channel Program Recognized Again

13 Jul 2021

Telia Carrier’s Conflict-Free Channel Program has done it again – earning the ‘Most Responsive Supplier...

CEO Blog: Building a Culture of Excellence

25 Feb 2021

When it comes down to choosing a service provider, there are many things to consider – from product...

An FAQ doesn’t cut it for customer service

7 Jul 2020

We all know what it is like to have a bad customer experience.  They can come in many forms, whether...

Standing out through customer experience

8 Jun 2020

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize...

Customer Experience – A Short Guide to Long-Lasting Relations

29 Apr 2020

When you think about network service providers, “superior customer service” might not be the first thing...

Awarded Best Wholesale Operator – yet again!

31 Oct 2019

Yesterday, at the 21st annual World Communication Awards which took place in London, Telia Carrier won...

Customer Experience at the heart of our business…

14 Dec 2015

As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their...

Did we really say that to our customers?

20 Feb 2015

I received a panicked phone call from a sales manager today. He told me we had sent out a report saying...

All in for our customers!

28 Jan 2015

I have worked with telecommunication since my first summer at university. Starting as a typical service...

Success comes from how customers see us

19 Feb 2014

Have you read Catherine Haslam blog or Ovum’s Wholesale Customer Survey report? Here I share some of the...

Making 2014 easier for you

22 Jan 2014

So, how are your New Year’s resolutions holding up? Mine are still on track, including the one about...

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