Tag: Customer support

CX in the USA: Anthony Manocchio

12 Oct 2021

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier...

On the front line of CX: Vera Skogoreva

31 Aug 2021

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at...

Automation for the people

13 Jan 2021

Having the number one rated fiber backbone in the world is of course great, but speed and capacity are...

An FAQ doesn’t cut it for customer service

7 Jul 2020

We all know what it is like to have a bad customer experience.  They can come in many forms, whether...

Customer Experience – A Short Guide to Long-Lasting Relations

29 Apr 2020

When you think about network service providers, “superior customer service” might not be the first thing...

Awarded in Hawaii – twice!

23 Jan 2020

This week, we attended the annual Pacific Telecommunications Council (PTC) conference in Honolulu,...

Learning culture improves customers’ experience

16 Feb 2015

In the Engineering field, learning is a never-ending process and it has many forms. A perfect job for me...

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