Tag: Customer support

Automation for the people

13 Jan 2021

Having the number one rated fiber backbone in the world is of course great, but speed and capacity are...

An FAQ doesn’t cut it for customer service

7 Jul 2020

We all know what it is like to have a bad customer experience.  They can come in many forms, whether...

Customer Experience – A Short Guide to Long-Lasting Relations

29 Apr 2020

When you think about network service providers, “superior customer service” might not be the first thing...

Awarded in Hawaii – twice!

23 Jan 2020

This week, we attended the annual Pacific Telecommunications Council (PTC) conference in Honolulu,...

Learning culture improves customers’ experience

16 Feb 2015

In the Engineering field, learning is a never-ending process and it has many forms. A perfect job for me...

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