CX – The Telia Carrier Blog

tag: #CX

Having the number one rated fiber backbone in the world is of course great, but speed and capacity are not…

We all know what it is like to have a bad customer experience. They can come in many forms, whether…

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that…

When you think about network service providers, “superior customer service” might not be the first thing that comes to mind….

As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their customers’ needs. But for…

I received a panicked phone call from a sales manager today. He told me we had sent out a report…

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