CX – The Telia Carrier Blog

tag: #CX

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that…

When you think about network service providers, “superior customer service” might not be the first thing that comes to mind….

As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their customers’ needs. But for…

I received a panicked phone call from a sales manager today. He told me we had sent out a report…

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