CEO Blog: Building a Culture of Excellence
When it comes down to choosing a service provider, there are many things to consider – from product features and…
Staffan Göjeryd
tag: #CX
Automation for the people
Having the number one rated fiber backbone in the world is of course great, but speed and capacity are not…
Hasibul Islam
An FAQ doesn’t cut it for customer service
We all know what it is like to have a bad customer experience. They can come in many forms, whether…
Andy Everest
Standing out through customer experience
While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize that…
Johan Ottosson
Customer Experience – A Short Guide to Long-Lasting Relations
When you think about network service providers, “superior customer service” might not be the first thing that comes to mind….
Andrew Haynes
Customer Experience at the heart of our business…
As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their customers’ needs. But for…
Brendan Ives
Did we really say that to our customers?
I received a panicked phone call from a sales manager today. He told me we had sent out a report…
Brendan IvesSubscribe to our blog and keep up-to-date on news, insights and happenings.
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