Tag: CX

1 Jun 2021

Today signals the start of a new era for Telia Carrier as we officially become a standalone company with...

25 Feb 2021

When it comes down to choosing a service provider, there are many things to consider – from product...

13 Jan 2021

Having the number one rated fiber backbone in the world is of course great, but speed and capacity are...

7 Jul 2020

We all know what it is like to have a bad customer experience. They can come in many forms, whether...

8 Jun 2020

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize...

29 Apr 2020

When you think about network service providers, “superior customer service” might not be the first thing...

14 Dec 2015

As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their...

20 Feb 2015

I received a panicked phone call from a sales manager today. He told me we had sent out a report saying...