Tag: CX

CX in the USA: Anthony Manocchio

12 Oct 2021

Recently, we decided it was about time we spent some time introducing you to the team at Telia Carrier...

On the front line of CX: Vera Skogoreva

31 Aug 2021

At Telia Carrier our commitment to customer experience (CX) is second to none and we constantly look at...

CEO BLOG: Shaping a New Era of Customer Excellence

1 Jun 2021

Today signals the start of a new era for Telia Carrier as we officially become a standalone company with...

CEO Blog: Building a Culture of Excellence

25 Feb 2021

When it comes down to choosing a service provider, there are many things to consider – from product...

Automation for the people

13 Jan 2021

Having the number one rated fiber backbone in the world is of course great, but speed and capacity are...

An FAQ doesn’t cut it for customer service

7 Jul 2020

We all know what it is like to have a bad customer experience.  They can come in many forms, whether...

Standing out through customer experience

8 Jun 2020

While CX seems simple, it’s hard to get right. It starts with culture, such as the humility to realize...

Customer Experience – A Short Guide to Long-Lasting Relations

29 Apr 2020

When you think about network service providers, “superior customer service” might not be the first thing...

Customer Experience at the heart of our business…

14 Dec 2015

As a wholesale carrier, everything we do is dictated by our customers’ needs, and ultimately, their...

Did we really say that to our customers?

20 Feb 2015

I received a panicked phone call from a sales manager today. He told me we had sent out a report saying...

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